DX—Improvement of Customer Value Proposition
Using Digital Technologies

Strategy of TC
Transformation

Digital transformation is crucial for building the foundation necessary for implementing the TCX basic policy of Medium-Term Management Plan 2027.

Tokyo Century has established the Companywide DX Task Force to promote initiatives for bringing about change using digital technologies, and initiatives toward this end are currently underway.

Reform-Oriented Digital Transformation: Improvement of operational efficiency in internal processes

In reform-oriented digital transformation for improving operational efficiency in internal processes, it is important that the introduction of digital tools alone not be our end goal. For this reason, Tokyo Century is implementing an effective digital transformation cycle comprising three stages: 1. Training and education, 2. Implementation (use of digital tools to accomplish defined goals), and 3. Assessment (sharing and commendation of knowledge).

Training and Education— Digital Transformation Training Programs

Tokyo Century has designed a three-level digital transformation training program. The basic-level course (DX-Standard) of this program, launched targeting all officers and employees in fiscal 2023, provides basic knowledge and information on the background for utilizing digital technologies in the volatile operating environment and is meant to improve digital transformation literacy throughout the Company.

The practical-level course (DX-Leader) was introduced in fiscal 2024 and is aimed at individuals selected to implement the strategic digital transformation themes defined by specific operating segments. This program enables selected individuals to learn from a practical curriculum prepared based on their individual skills to help them obtain the skills necessary for promoting digital transformation.

Digital transformation training

TCX

Expert: Cultivation of individuals with the ability to act and exercise responsibility as business innovators and business technology experts

Scheduled for launch in fiscal 2024

Development of future business leaders who can promote TCX as business innovators in areas including but not limited to digital transformation
Practical: Cultivation of individuals with knowledge regarding IT and use methods and practical skills for utilizing this knowledge

Launched in fiscal 2024

Program based on digital skills of selected participants designed to help implement the strategic digital transformation themes for promoting TCX defined by specific operating segments

Total of 66 individuals selected by their respective workplaces
Basic: Cultivation of individuals with the basic mindset, stance, and knowledge required for all members of Tokyo Century to participate in digital transformation

Approximately 1,200 participants in fiscal 2023 (99.2% of applicable individuals)

Continuation of program in fiscal 2024 and beyond targeting all officers and employees at Tokyo Century Corporation

Digital Transformation Initiative

TC-ChatAI

Tokyo Century grants employees access to its exclusive TC-ChatAI generative AI chat service. As TC-ChatAI is detached from external environments, there is no concern regarding leaks of confidential information. This service was introduced in fiscal 2023 and was used in various processes by around 40% of all officers and employees at Tokyo Century Corporation during this year.

Major Applications: Brainstorming using internal and external information

Deep-level examination of ideas

Preparation of briefings materials, reports, and other documents

Email text preparation, etc.

We aim to use TC-ChatAI as a tool for improving operational efficiency and quality and for making digital transformation feel more relevant and tangible.

Digital Technology Success Exhibit

The Digital Technology Success Exhibit is an intranet site that shares examples (materials, videos, etc.) of process reforms using digital tools. By sharing examples of frontline reforms based on creative ingenuity, we aim to encourage employees to undertake reforms to internal processes.

In fiscal 2023, we pursued improved efficiency through no-code tools, cloud services, AI, and robotic process automation,^* successfully cutting the annual amount of labor needed by hundreds of hours on a per-project basis.

*Automation of administrative processes using computers

DX—Improvement of Customer Value Proposition Using Digital Technologies